If you have any questions about our products, please do not hesitate to contact us. We are happy to assist you.
General Information
Hours of Operation:
Monday - Friday 9:00 am - 3:30 pm PST
Telephone Number: (408) 360.0653
Toll Free Number: (888) 686.2552
Fax Number: (408) 360.7967
Customer Service E-Mail: info@gogobabyz.com
Mailing Address:
Go-Go Babyz Corporation
7013 Realm Drive, Suite C
San Jose, CA 95119
Methods of Ordering
Online Secured Ordering:
We use the latest technology in credit card protection and encryption. If you feel more comfortable doing so, you may place your order by telephone. Read the sections below for ordering instructions.
Ordering By Telephone (Credit Card Only):
If you would like to place your credit card order by phone, call us toll-free at (888) 686.2552. Operators are available Monday - Friday, 9:00 am - 3:00 pm PST. We will begin processing your order no later than the next business morning. Most of our items are in-stock and ready to ship. In-stock items will ship within approximately 1-2 business days.
Payment Options
Credit Cards:
We accept MasterCard, Visa, American Express,
and Discover. Please include the entire credit
card number, cardholder name, billing address and expiration
date.
C.O.D. (Cash on Delivery):
Sorry, we do not accept C.O.D. orders.
Sales Tax:
All orders shipped to California will be charged a 8.5% sales tax. Shipping charges are not taxable.
Shipping & Delivery Times
UPS Standard Ground Service is used unless otherwise requested. Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post. Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order.
We will begin processing your order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately 1-2 business days. Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (PST).
For approximate UPS delivery times within the U.S., view the UPS Zone Chart.
Express or Expedited Delivery:
Express or expedited delivery requests are
shipped UPS Air and will be shipped the next
business day, we do not ship on weekends.
If you will be traveling and need a gogo Kidz in time for your travels, we strongly recommend calling Customer Service at 888.686.2552 to check availability of the gogo Kidz and to help determine the best method for shipping.
Returns and Exchanges - Please Read Carefully:
Damaged or Defective Merchandise:
Upon receipt of your order, please open the package
immediately and inspect the contents for damage or manufacturing
defects. If any item in your order is damaged in shipping,
or if you find any significant manufacturing defects,
please call Customer Service within 14 days of receipt
of your order at 888.686.2552 to request return authorization.
We cannot accept
any returns without prior approval.
Upon receipt and inspection of your returned merchandise,
we will either exchange your item or issue a full credit
in the amount of the original purchase price. Returns
requested after 14 days of receipt of an order will
be considered on a case-by-case basis.
Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange. UPS will come to pick up your return within 7 - 14 business days. If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.
What if I don't like it?
Again, we encourage you to use care when ordering. However,
we understand that sometimes things just don't work out.
In this case, we will accept returns within 15 days of
purchase, in saleable condition and refund your original
purchase price minus a 25% restocking fee.
In every case, you must call us for return authorization
- we cannot accept
any returns without prior approval.
Once your return has been authorized,
please re-pack your return item in the original packaging
and include a description inside each package with the
reason for returning the item. Include your full name
and address to ensure a timely refund or exchange. Call
us for the address to which you should send your return.
Make sure to include the appropriate amount of insurance
on the package. We cannot be responsible for returned
items that are damaged in shipment.
If you have a question or comment, please email
us at info@gogobabyz.com
or call us at 888.686.2552.
Thank you!
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