What is your return policy?
Shipping, Return & Exchanges
Shipping & Delivery Times
UPS/FedEx Standard Ground Service is used unless otherwise requested. Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post. Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order.
We will begin processing your order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately 1-2 business days. Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (PST). For approximate UPS delivery times within the U.S., view theUPS Zone Chart. Please note the delivery times are estimates only and do not include order processing time, only transit time.
International Orders
We do ship international orders and try to use the most economical options possible. International orders are subject to taxes, customs and duties depending on location and are the responsibility of the buying party. Any delivery refused due to taxes, duties and customs will not be refunded.
Express or Expedited Delivery:
Express or expedited delivery requests are shipped UPS/FedEx Air and will be shipped the next business day, we do not ship on weekends; no Saturday deliveries.
If you will be traveling and need the gogo kidz Travelmate or Infant Cruizer in time for your travels, we strongly recommend calling Customer Service at 888.686.2552 to check availability of the product and to help determine the best method for shipping.
Return & Exchange Policy
Damaged or Defective Merchandise:
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged during shipping, or if you find any significant manufacturing defects, please call Customer Service within 7 days of receipt of your order at 888.686.2552 to request a return authorization. We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Returns requested after 7 days of receipt of an order will be considered on a case-by-case basis.
Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged". Include your full name and address to ensure a timely refund or exchange. UPS/FedEx will come to pick up your return within 7 - 14 business days. If you are not at home or the package is not available when UPS/FedEx arrives, they will attempt to pick up your package two more times.
General Returns:
We encourage you to use care when ordering. However, we understand that sometimes things just don't work out. If you are not satisfied with your product or would like to return it for any other reason, we will accept returns within 14 days of purchase, in saleable condition and refund your original purchase price minus a 25% restocking fee and shipping costs. In every case, you must call us for return authorization - we cannot accept any returns without prior approval.
Once your return has been authorized, please re-pack your return item in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "not satisfied". Include your full name and address to ensure a timely refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package and choose a service that provides tracking capabilities. We cannot be responsible for returned items that are damaged in shipment.
Items purchased from an authorized Go-Go Babyz dealer:
Go-Go Babyz has many fine retailers that carry our products. For a helpful listing please visit our Store Locator page. If you purchased any of our products from an authorized retailer, please be sure to familiarize yourself with their individual return policies as they are responsible for your return authorizations and refund requests. Go-Go Babyz cannot authorize returns or refund products that were purchased through our retailers.
If you have a question or comment, please email us at info@gogobabyz.com or call us at 888.686.2552.
Thank you!